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• Performs all work as a team member.
• Responsible for monitoring the remedy queue for requests relating to new requests.
• Respond to tickets from internal Helpdesk for support on various hardware systems, software issues, network problems, and related areas (Network Support, Desktop Support, Server Support, etc.)
• Provides outstanding customer service, meeting face to face with the end user, ensuring all problems and concerns are met and answered in a timely fashion.
• Provide skilled hands on installation, configuration, and troubleshooting of hardware, software, and OS.
• Hardware troubleshooting, repair, and preventative maintenance support for PC desktop systems, and laptops.
• Works on multiple projects and tickets at the same time.
• Provide hands on technical support for special projects.
• All other tasks as assigned.
Qualifications:
• 5+ years minimum related experience
• Skillful with troubleshooting and working with all Windows Operating Systems: XP, 2000 and 98.
• Some familiarity troubleshooting and working with Linux operating systems.
• Ability to adapt to a constantly changing environment.
• Exceptional interpersonal, verbal and written skills.
• Excellent organizational and time management skills.
• Ability to adapt to a constantly changing environment.
• Exceptional interpersonal, verbal and written skills.
• Excellent organizational and time management skills.
