The objective of the customer experienced CSR is to manage the order through install process and optimize the time it takes for customers to become productive with their new instrument / solution. Customers have a single team to contact to address all instrument acquisition inquiries. The customer experienced CSR is also responsible for identifying E2E continual improvements and quickly escalating customer issues. Their effectiveness is measured by the ability to meet the Customer Required Delivery and Install dates (CRDD / CRID).
Qualifications
1) Excellent customer interaction skills 2) Ability to direct the priorities of others with direct reporting (influencing) 3) Experience with SAP or Siebel 4) Thorough knowledge of the E2E supply chain, organization, and process steps 5) College Grad
